Warranty Policy

Last Updated: May 31, 2026

Limited Warranty Policy

At Zenya Living, we are committed to providing durable, high-quality outdoor living products designed for years of enjoyment. This Limited Warranty Policy outlines the warranty coverage applicable to eligible products purchased directly from Zenya Living or through authorized sales channels.

This warranty applies only to manufacturing defects in materials and workmanship under normal residential use and proper maintenance.

This warranty does not cover normal wear and tear, misuse, improper installation, accidents, or damage resulting from environmental conditions beyond the intended use of the product.

1. Who Is Covered

This warranty applies only to the original purchaser of the product and is non-transferable.

Proof of purchase may be required to verify warranty eligibility.

Products obtained through unauthorized resellers, liquidation channels, auction sites, or second-hand sales may not qualify for warranty coverage.

2. Warranty Coverage Periods

Warranty periods begin on the date of delivery to the original purchaser.

10-Year Limited Warranty

The following products are covered by a 10-Year Limited Warranty:

  • Products constructed entirely from HDPE (High-Density Polyethylene)
  • HDPE Adirondack chairs
  • HDPE outdoor dining chairs
  • HDPE outdoor dining tables
  • HDPE outdoor furniture collections specifically identified as all-HDPE products

Coverage applies to manufacturing defects affecting structural integrity under normal residential use.

5-Year Limited Warranty

The following products are covered by a 5-Year Limited Warranty:

  • Gazebos
  • Pergolas
  • Products constructed using a combination of HDPE and metal components
  • Outdoor furniture collections specifically identified as HDPE-and-metal products

Coverage applies to manufacturing defects affecting the structural components of the product.

1-Year Limited Warranty

All other products not specifically covered under the 10-Year or 5-Year warranty categories are covered by a 1-Year Limited Warranty.

Examples may include:

  • Decorative items
  • Certain cushions and soft goods
  • Umbrellas and umbrella accessories unless otherwise stated on the product page

If a product listing specifies a different warranty period, the product-specific warranty shall apply.

3. What Is Covered

Subject to the terms of this policy, Zenya Living may provide repair, replacement parts, product replacement, or another appropriate remedy for defects resulting from:

Manufacturing Defects

Defects arising from the manufacturing process that affect the intended function of the product.

Material Defects

Defects in materials that substantially impair the normal use of the product.

Structural Failures

Unexpected structural failures occurring during normal residential use when the product has been assembled, installed, and maintained according to instructions.

4. What Is Not Covered

The following conditions are not covered under this warranty.

Normal Wear and Tear

Outdoor products naturally experience aging over time.

Examples include:

  • Minor surface scratches
  • Minor dents
  • Cosmetic imperfections
  • Normal weathering
  • Minor discoloration
  • Minor fading caused by sunlight exposure

These conditions do not constitute manufacturing defects.

Improper Assembly or Installation

Damage resulting from:

  • Failure to follow assembly instructions
  • Improper installation
  • Incorrect hardware usage
  • Unauthorized modifications
  • Structural alterations

is not covered.

Misuse or Abuse

Damage caused by:

  • Negligence
  • Improper use
  • Excessive loading
  • Commercial misuse
  • Improper storage

is excluded from warranty coverage.

Accidental Damage

This warranty does not cover damage caused by:

  • Impact
  • Dropping
  • Vehicle contact
  • Fire
  • Flooding
  • Chemical exposure
  • Vandalism
  • Animal damage

Commercial Use

Unless explicitly stated otherwise, Zenya Living products are designed for residential use.

Products used in:

  • Restaurants
  • Hotels
  • Rental properties
  • Commercial venues
  • Public facilities

may not qualify for warranty coverage.

5. Weather-Related Exclusions

Outdoor products are designed to withstand normal environmental conditions; however, no outdoor product is immune to extreme weather events.

The warranty does not cover damage caused by:

  • Hurricanes
  • Tornadoes
  • Windstorms
  • Hailstorms
  • Lightning
  • Flooding
  • Earthquakes
  • Wildfires
  • Other severe weather events

6. Pergola and Gazebo Ground Anchoring Requirement

All pergolas and gazebos must be securely anchored to a structurally suitable surface in accordance with the installation instructions.

Failure to properly anchor the structure may result in:

  • Structural movement
  • Wind-related damage
  • Collapse
  • Personal injury

Damage resulting from failure to properly anchor the product is not covered under this warranty.

7. Snow and Ice Disclaimer

Pergolas and gazebos are outdoor structures and should be maintained appropriately during winter conditions.

Accumulated snow, ice, freezing rain, or excessive roof loading may cause structural damage.

Damage caused by:

  • Snow accumulation
  • Ice accumulation
  • Excessive roof loads
  • Failure to remove snow when necessary

is not considered a manufacturing defect and is not covered under this warranty.

Customers should follow all product-specific maintenance recommendations provided with their purchase.

8. HDPE Material Performance

HDPE is a highly durable outdoor material known for its resistance to moisture, insects, rot, and corrosion.

However, the following conditions may occur naturally over time and are not considered defects:

  • Minor color variation
  • Surface weathering
  • Cosmetic aging
  • Slight appearance changes resulting from prolonged environmental exposure

These changes do not affect the structural performance of the material.

9. Metal Component Performance

Products containing metal components may experience normal aging over time.

Minor cosmetic changes resulting from environmental exposure may occur and are not necessarily indicative of a manufacturing defect.

Warranty coverage applies only when a defect materially affects the intended structural function of the product.

10. Replacement Parts Availability

For approved warranty claims, Zenya Living may provide replacement parts when available.

Replacement parts may be:

  • New
  • Refurbished
  • Functionally equivalent

depending on inventory availability.

Providing replacement parts may be considered fulfillment of warranty obligations when appropriate.

11. Warranty Claim Process

To submit a warranty claim, please contact:

info@zenyaliving.com

Please include:

  • Full name
  • Order number
  • Product name
  • Description of the issue
  • Clear photographs of the affected area
  • Additional information requested by our support team

Failure to provide sufficient documentation may delay claim processing.

12. Inspection and Evaluation

Zenya Living reserves the right to:

  • Request additional photographs
  • Request videos
  • Request proof of purchase
  • Evaluate the product remotely
  • Request return of specific components when reasonably necessary

All warranty claims are reviewed individually.

Approval of one claim does not guarantee approval of future claims.

13. Warranty Remedies

If a warranty claim is approved, Zenya Living may, at its sole discretion:

  • Repair the product
  • Provide replacement parts
  • Replace the product
  • Provide a comparable replacement product
  • Offer a partial refund
  • Offer another reasonable remedy

The selected remedy will depend on the nature of the defect, product availability, and other relevant circumstances.

14. Limitation of Warranty

To the maximum extent permitted by applicable law, this warranty is limited to the repair, replacement, or refund remedies expressly described herein.

Zenya Living shall not be responsible for incidental, indirect, special, consequential, or punitive damages arising from the use or inability to use a product, including but not limited to:

  • Labor costs
  • Installation costs
  • Removal costs
  • Property damage
  • Loss of use
  • Loss of time
  • Loss of business opportunities

Some jurisdictions may not allow certain limitations; therefore, some limitations may not apply to particular customers.

15. Consumer Rights

This Limited Warranty provides specific legal rights.

Consumers may also have additional rights under applicable state laws that vary from state to state.

Nothing in this warranty is intended to limit any non-waivable consumer rights provided under applicable law.

16. Contact Information

For warranty support, please contact:

Zenya Living LLC

Email: info@zenyaliving.com