Shipping Policy

Last Updated: May 31, 2026

At Zenya Living, we are committed to providing a smooth, transparent, and reliable delivery experience. This Shipping Policy explains where we ship, estimated delivery timelines, and important information regarding the receipt of your order.

By placing an order through Zenya Living, you agree to the terms outlined in this Shipping Policy.

Shipping Coverage

We currently offer free standard shipping to customers located within the contiguous United States, including Washington, D.C.

At this time, we do not ship to:

  • Alaska (AK)
  • Hawaii (HI)
  • Puerto Rico (PR)
  • Guam (GU)
  • U.S. Virgin Islands (VI)
  • American Samoa (AS)
  • APO/FPO/DPO military addresses
  • Other U.S. territories not serviced through our standard shipping network

Orders placed with shipping addresses outside our supported delivery area may be canceled and refunded.

Free Shipping

All eligible orders shipped within our supported delivery area qualify for free standard shipping.

No additional shipping charges will be added during checkout for qualifying orders unless otherwise clearly stated on the product page.

Order Processing Time

Most orders are processed within 1–2 business days after payment has been successfully authorized and verified.

Processing times may be longer during:

  • Major holidays
  • Promotional events
  • Peak seasonal demand
  • Inventory reconciliation periods
  • Severe weather disruptions

Business days do not include weekends or federal holidays.

Estimated Delivery Time

Most orders arrive within 2–7 business days after shipment.

Delivery estimates are not guaranteed and may vary depending on:

  • Destination location
  • Product size and weight
  • Carrier capacity
  • Weather conditions
  • Regional transportation disruptions

Remote or rural locations may require additional transit time.

Shipping Carriers

Most shipments are delivered through FedEx.

Depending on the size, weight, and destination of your order, we may utilize:

  • FedEx Ground
  • FedEx Home Delivery
  • FedEx Freight
  • Other qualified logistics providers when necessary

Carrier selection is determined at our discretion to ensure efficient and reliable delivery.

Large and Oversized Deliveries

Certain products, including but not limited to:

  • Sunrooms
  • Oversized Pergolas
  • Oversized Outdoor sectional furniture
  • Oversized storage products

may be shipped using freight services.

Freight deliveries are generally made to the curbside area of the delivery address.

Customers may be responsible for arranging additional assistance to move products from the delivery location to their desired installation area.

Delivery personnel are generally not responsible for assembly, installation, or placement inside a residence.

Split Shipments

For logistical reasons, products may ship in multiple packages and may arrive on different dates.

This is particularly common for:

  • Multi-box furniture sets
  • Gazebos
  • Pergolas
  • Large outdoor furniture collections

Receiving only part of an order does not necessarily indicate a missing shipment.

Tracking information will help identify the status of all packages.

Order Tracking

Once an order ships, tracking information will be sent to the email address provided during checkout.

Customers are responsible for monitoring shipment progress and ensuring they are available to receive deliveries when necessary.

If tracking information does not update for an extended period, please contact us at:

info@zenyaliving.com

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at the time of purchase.

Please carefully review:

  • Recipient name
  • Street address
  • Apartment or unit number
  • ZIP code
  • Contact phone number

Zenya Living is not responsible for delays, additional charges, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Address Changes

Requests to modify a shipping address after an order has been placed may not always be possible.

Once an order has entered fulfillment or has been shipped, address changes may be restricted by the carrier.

Additional fees imposed by the carrier for address correction or rerouting may be the responsibility of the customer.

Delivery Delays

While we strive to meet all estimated delivery timelines, certain events may affect transportation networks and carrier performance.

Examples include:

  • Severe weather
  • Natural disasters
  • Public emergencies
  • Labor disruptions
  • Transportation network interruptions
  • Carrier service delays
  • Government actions

Such circumstances are beyond our reasonable control and do not automatically qualify an order for cancellation, refund, or compensation.

Lost Packages

If tracking information indicates a package has been lost during transit, we will work with the carrier to investigate the shipment.

Investigation timelines vary depending on carrier procedures.

Resolution options may include:

  • Replacement shipment
  • Refund
  • Other reasonable solutions determined after carrier review

Customers may be asked to provide additional information to assist with the investigation.

Delivered but Not Received Claims

If tracking information shows a shipment as delivered but the customer reports non-receipt, we may request:

  • Verification of the shipping address
  • Confirmation with household members or neighbors
  • Contact with the carrier
  • Additional supporting information

Carrier delivery records, including GPS confirmation and delivery scans, may be reviewed as part of the investigation.

Damaged Deliveries

Customers should inspect all shipments promptly upon delivery.

If visible shipping damage is present, customers should:

  1. Take photographs of the packaging and product.
  2. Retain all original packaging materials.
  3. Contact us within 7 days of delivery.

Prompt reporting helps us work efficiently with shipping carriers and suppliers to resolve issues.

Missing Items or Parts

If an order arrives with missing parts or components, customers should contact us as soon as possible.

Please provide:

  • Order number
  • Description of missing components
  • Photos when applicable

In many cases, replacement parts can be shipped without requiring a full return.

Refused Deliveries

Customers who refuse delivery of an order without prior authorization from Zenya Living may be responsible for costs associated with:

  • Return freight transportation
  • Carrier handling fees
  • Warehouse processing fees

These costs may be deducted from any applicable refund.

Order Cancellation

Orders may be canceled before shipment.

Once an order has been processed for shipment or has left the warehouse, cancellation may no longer be possible.

If cancellation is requested after shipment, the request may instead be handled under our Return & Refund Policy.

Contact Information

If you have questions regarding shipping or delivery, please contact:

Zenya Living LLC

Email: info@zenyaliving.com