Payment Policy

Last Updated: May 31, 2026

This Payment Policy explains the payment methods accepted by Zenya Living LLC and how transactions are processed on https://www.zenyaliving.com.

By placing an order, you agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

We accept a variety of secure payment methods to provide a safe and convenient checkout experience:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

All payments are processed in U.S. dollars (USD).

2. Secure Payment Processing

All transactions are processed through secure, encrypted payment gateways provided by trusted third-party processors.

We do not store full credit card numbers or sensitive payment authentication data on our servers.

Payment processing is handled by:

  • Shopify Payments (Stripe infrastructure)
  • PayPal
  • Other PCI-compliant payment processors integrated into Shopify checkout

3. Order Authorization

All orders are subject to payment authorization and verification.

If a payment cannot be verified or is flagged for potential fraud risk, we may:

  • Place the order on hold
  • Request additional verification
  • Cancel the order and issue a refund

This process is in place to protect both customers and our business from fraudulent transactions.

4. Payment Timing

Full payment is required at the time of purchase.

Orders will not be processed or shipped until payment has been successfully authorized and captured.

5. Fraud Prevention and Security Checks

To ensure transaction security, we may perform additional verification on selected orders, including:

  • Address verification checks (AVS)
  • CVV verification
  • Fraud risk scoring systems
  • Manual order review when necessary

If an order is flagged as high risk, we may request identity or payment confirmation before fulfillment.

6. Billing Information Accuracy

Customers are responsible for providing accurate billing information.

Billing details must match the payment method used.

Incorrect billing information may result in:

  • Payment delays
  • Order cancellation
  • Additional verification requests

7. Failed or Declined Payments

If a payment is declined, the order will not be processed.

Customers should:

  • Verify sufficient funds
  • Confirm billing information accuracy
  • Contact their bank or payment provider if necessary

8. Taxes

Applicable sales tax may be applied depending on shipping destination and applicable U.S. state tax regulations.

Taxes, if applicable, will be calculated and displayed at checkout before payment is completed.

9. Currency

All prices and transactions are processed in U.S. dollars (USD).

We are not responsible for any currency conversion fees charged by your bank or payment provider.

10. Chargebacks and Payment Disputes

We encourage customers to contact us first at:

info@zenyaliving.com

before initiating a chargeback or payment dispute.

Many issues such as shipping delays, missing parts, or product concerns can be resolved quickly through our support team.

If a chargeback is initiated, we may submit relevant documentation to the payment processor, including:

  • Order confirmation
  • Shipping tracking records
  • Delivery confirmation
  • Customer communication records
  • Applicable policy agreements

11. Contact Information

For payment-related questions, please contact:

Zenya Living LLC

Email: info@zenyaliving.com