Order Tracking

Track Your Order

At Zenya Living, we aim to provide full transparency throughout your delivery experience. You can track your order status at any time after your order has been shipped.

1. When Will Tracking Be Available?

Once your order has been processed and shipped, you will receive a shipping confirmation email containing:

  • Tracking number
  • Carrier information (typically FedEx or freight carrier)
  • Estimated delivery timeline

Please allow 1–2 business days after shipment for tracking information to become active.

2. How to Track Your Order

You can track your order using the tracking number provided in your shipping confirmation email.

Steps:

  1. Locate your shipping confirmation email
  2. Find your tracking number
  3. Visit the carrier’s official website (e.g., FedEx.com)
  4. Enter your tracking number to view real-time updates

If your order ships via freight delivery, the carrier may contact you directly to schedule delivery.

3. Tracking Delays

It is normal for tracking updates to take time to appear, especially during:

  • Peak shopping seasons
  • Carrier sorting delays
  • Long-distance shipments
  • Freight handling processes

If your tracking number has not updated within 48–72 hours, this does not necessarily mean your order is delayed.

4. Multiple Package Shipments

Some orders may be shipped in multiple packages.

This commonly applies to:

  • Large furniture sets
  • Pergolas
  • Gazebos
  • Multi-box items

Each package may have its own tracking number and delivery schedule.

Receiving packages separately is normal.

5. Delivered but Not Received

If your tracking shows “Delivered” but you have not received your package:

Please follow these steps:

  1. Check around your delivery location
  2. Check with household members or neighbors
  3. Look for any delivery notices left by the carrier
  4. Contact the shipping carrier for delivery details

If the issue remains unresolved, please contact us at:

info@zenyaliving.com

We will assist you in investigating the delivery with the carrier.

6. Lost or Delayed Shipments

If a shipment appears significantly delayed or potentially lost:

We will coordinate with the carrier to investigate the issue.

Resolution options may include:

  • Replacement shipment
  • Refund (if applicable after investigation)
  • Other appropriate solutions based on carrier findings

7. Freight Deliveries (Large Items)

For oversized items such as pergolas and sunrooms:

  • The freight carrier may contact you to schedule delivery
  • Delivery is typically curbside only
  • A delivery appointment may be required
  • Signature may be required upon delivery

Please ensure your contact information is accurate at checkout.

8. Incorrect Tracking Status

In rare cases, tracking information may appear:

  • Delayed
  • Temporarily unavailable
  • Not updating in real time

This is typically due to carrier system updates and does not indicate a problem with your order.

9. Need Help?

If you have any questions about your shipment, please contact us:

Zenya Living LLC
Email: info@zenyaliving.com

Please include:

  • Order number
  • Email used for purchase
  • Description of your issue

We typically respond within 1 business day.