FAQ

General Questions

1. Where do you ship?

We currently ship only within the contiguous United States (lower 48 states + Washington, D.C.).

We do not ship to:

  • Alaska (AK)
  • Hawaii (HI)
  • Puerto Rico (PR)
  • Guam (GU)
  • U.S. Virgin Islands (VI)
  • APO / FPO / DPO addresses

2. Is shipping free?

Yes. We offer free standard shipping on all eligible orders within our delivery area.

There are no hidden shipping fees at checkout unless otherwise stated on the product page.

3. How long does delivery take?

Most orders are delivered within:

2–7 business days after shipment

Delivery time depends on:

  • Destination
  • Product size
  • Carrier capacity
  • Weather conditions

Oversized items (such as pergolas and gazebos) may require freight delivery.

4. What carrier do you use?

We primarily ship via:

  • FedEx Ground
  • FedEx Home Delivery
  • FedEx Freight (for large items)

Carrier selection depends on product size and shipping destination.

5. Do I need to be home to receive my order?

For standard deliveries, a signature is not always required.

However, for large freight shipments, the carrier may require:

  • Delivery appointment scheduling
  • Curbside delivery acceptance
  • Customer presence at delivery location

6. What is curbside delivery?

Curbside delivery means your order will be delivered to the front of your home, driveway, or nearest accessible point.

Delivery drivers are not responsible for:

  • Carrying items inside your home
  • Assembly or installation
  • Removing packaging materials

7. What if my order arrives damaged?

If your order arrives damaged, please:

  1. Take clear photos of the packaging and product
  2. Keep all original packaging materials
  3. Contact us within 7 days of delivery

Email: info@zenyaliving.com

We will review the issue and provide a resolution such as replacement parts, replacement products, or refund when appropriate.

8. What if I am missing parts?

If parts are missing, please contact us before requesting a return.

In most cases, we can ship replacement parts directly without requiring a full return.

9. Can I cancel my order?

Orders may be canceled before they are shipped.

Once an order has been processed or shipped, it can no longer be canceled and must follow our Return & Refund Policy.

10. What is your return policy?

We offer a 30-day return policy from the date of delivery.

Key conditions:

  • Items must be in original condition
  • Return authorization is required
  • Customer remorse returns are subject to a 15% return shipping fee

11. Do I have to pay for return shipping?

Yes, in cases of customer remorse (e.g., changed mind, wrong size, no longer needed), a 15% return fee based on product price will apply.

If the product is defective or damaged, we will cover reasonable return costs or provide alternative solutions.

12. Do your products come with a warranty?

Yes. Warranty coverage depends on product type:

  • HDPE products: 10-year warranty
  • Gazebos & Pergolas: 5-year warranty
  • HDPE + metal products: 5-year warranty
  • Other products: 1-year warranty

Full details are in our Warranty Policy.

13. Are your products weather-resistant?

Yes. Our outdoor furniture is designed for residential outdoor use.

However:

  • Extreme weather (hurricanes, floods, snow loads, etc.) is not covered under warranty
  • Products should be properly secured and maintained

14. Do I need to assemble the products?

Yes. Most products require assembly.

We provide:

  • Instruction manuals
  • Hardware kits
  • Pre-drilled components (where applicable)

We recommend two adults for larger items such as pergolas and gazebos.

15. Can I install a pergola or gazebo myself?

Yes, many customers complete installation themselves.

However, due to size and weight, we recommend:

  • At least 2–4 people for installation
  • Proper ground anchoring
  • Following all instructions carefully

Improper installation may void warranty coverage.

16. What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

All payments are securely processed in USD.

17. Is my payment secure?

Yes. All transactions are encrypted and processed through PCI-compliant payment providers.

We do not store full credit card information on our servers.

18. How can I contact customer support?

You can reach us at:

Zenya Living LLC

Email: info@zenyaliving.com

We respond within 1 business day on average.