Last Updated: May 31, 2026

At Zenya Living, we want you to shop with confidence. We understand that purchasing furniture and outdoor living products online is an important decision, and we are committed to providing fair, transparent, and customer-focused return and refund procedures.

This Return & Refund Policy explains the conditions under which returns, exchanges, replacements, and refunds may be requested.

By placing an order through Zenya Living, you agree to the terms outlined below.

1. 30-Day Return Window

Most eligible products may be returned within 30 calendar days of the delivery date.

To qualify for a return:

• The return request must be submitted within 30 days of delivery.
• The product must be in original condition.
• The product must not show signs of misuse, abuse, or excessive wear.
• All original components, hardware, manuals, and accessories must be included.

Requests submitted after the 30-day return period may not be eligible for return approval.

2. Return Authorization Required

All returns require prior authorization from Zenya Living.

Before returning any product, customers must contact:

info@zenyaliving.com

and obtain return instructions.

Unauthorized returns may:

• Be refused by the receiving warehouse.
• Experience processing delays.
• Become ineligible for refund consideration.

Customers should never ship products back without receiving return authorization.

3. Customer Remorse Returns

Customer remorse returns include situations such as:

• Changed your mind.
• No longer needed the product.
• Ordered the wrong size.
• Ordered the wrong color.
• Product does not match personal preference.
• Purchased by mistake.

For approved customer remorse returns:

A return shipping fee equal to 15% of the product purchase price will be deducted from the refund amount.

This fee helps offset transportation, handling, and logistics costs associated with returning large furniture products.

Original shipping provided by Zenya Living was offered at no charge to the customer and is not separately refundable.

4. Condition Requirements for Returns

To remain eligible for return approval, products should be returned in substantially the same condition in which they were received.

Returned products should include:

• Original packaging whenever reasonably available.
• All hardware and fasteners.
• Assembly instructions.
• Accessories and included components.

Products returned with missing parts or significant damage beyond normal inspection may be subject to reduced refund amounts or may be ineligible for return.

5. Products That May Not Be Eligible for Return

The following products may not qualify for return or may qualify only for partial refund consideration:

Assembled Products

Products that have been fully assembled, permanently installed, modified, drilled, painted, altered, or otherwise changed from their original condition.

Damaged Through Customer Use

Products damaged due to:

• Improper assembly
• Misuse
• Neglect
• Accidents
• Unauthorized modifications

Missing Components

Products returned with missing major components, hardware, accessories, or packaging materials.

Final Sale Items

Products specifically marked as:

• Final Sale
• Clearance
• Non-Returnable

on the product page at the time of purchase.

6. Damaged or Defective Products

We stand behind the quality of our products.

If your order arrives damaged during transit or contains a manufacturing defect, please contact us within 7 days of delivery.

To assist with evaluation, please provide:

• Order number
• Description of the issue
• Photos of the affected product
• Photos of the packaging
• Photos of shipping labels when applicable

Failure to report visible shipping damage within a reasonable timeframe may limit our ability to pursue carrier claims.

7. Missing Parts or Hardware

Furniture and outdoor products occasionally ship in multiple cartons and may contain numerous components.

If parts are missing, please contact us before requesting a return.

Please provide:

• Order number
• List of missing items
• Photos if applicable

In many situations, replacement parts can be shipped quickly without requiring a full product return.

8. Resolution Options for Defective or Damaged Products

Depending on the circumstances, Zenya Living may provide one or more of the following remedies:

• Replacement parts
• Replacement hardware
• Product replacement
• Partial refund
• Full refund
• Other reasonable solutions determined by our customer support team

The selected resolution will depend on the nature and severity of the issue.

9. Refused Deliveries

Customers should not refuse shipments without first contacting Zenya Living.

When a customer refuses delivery without authorization, the shipment may incur substantial return transportation and handling costs.

Any applicable carrier charges, freight charges, warehouse fees, or other return-related expenses may be deducted from any eligible refund.

10. Orders Returned Due to Incorrect Address Information

Customers are responsible for providing accurate shipping information during checkout.

If an order is returned because of:

• Incorrect address information
• Incomplete address information
• Failure to receive the shipment
• Failure to respond to carrier delivery requests

the customer may be responsible for associated return transportation and handling expenses.

11. Cancellations Before Shipment

Orders may generally be canceled before shipment.

Once an order has entered fulfillment, been packaged, or been transferred to a shipping carrier, cancellation may no longer be possible.

In such cases, the order may be subject to the standard return process after delivery.

12. Refund Processing

Once an approved return has been received and inspected, Zenya Living will notify the customer regarding refund eligibility.

If approved, refunds are generally issued to the original payment method used during checkout.

Please note:

• Financial institutions process refunds at different speeds.
• Posting times vary by card issuer and payment provider.
• Actual availability of funds may take several business days after refund issuance.

13. Partial Refund Situations

Partial refunds may be issued when returned products:

• Show signs of use.
• Are missing components.
• Are returned incomplete.
• Are returned in materially different condition than originally shipped.

Any deduction will be reasonably related to the condition of the returned product.

14. Exchanges

At this time, direct exchanges may not always be available.

Customers wishing to obtain a different product, color, or size may be advised to:

1. Complete the approved return process.
2. Place a new order for the desired item.

15. Chargebacks and Payment Disputes

At Zenya Living, we are committed to resolving customer concerns promptly and professionally.

Customers are encouraged to contact us before initiating a chargeback or payment dispute.

Many issues—including shipping delays, missing parts, product damage, warranty concerns, and order questions—can often be resolved directly through our customer support team.

When a chargeback or payment dispute is filed, Zenya Living reserves the right to provide supporting documentation to the applicable payment processor, financial institution, card issuer, or dispute resolution platform, including but not limited to:

• Order confirmations
• Tracking records
• Delivery confirmations
• Customer communications
• Product photographs
• Return records
• Policy acknowledgments

Nothing in this section limits any rights available to consumers under applicable law.

16. Non-Transferability

Refunds may only be issued to the original purchaser and through the original payment method used for the transaction, unless otherwise required by law.

17. Contact Information

For return requests, refund inquiries, or product support, please contact:

Zenya Living LLC

Email: info@zenyaliving.com