Terms of Service

Last Updated: May 31, 2026

These Terms of Service (“Terms”) govern your use of the website https://www.zenyaliving.com (the “Site”) operated by Zenya Living LLC (“we,” “us,” or “our”).

By accessing our Site or purchasing from us, you agree to be bound by these Terms. If you do not agree, you should not use our Site.

1. Eligibility to Use Our Site

By using this Site, you confirm that:

  • You are at least 18 years old, or using the Site under the supervision of a parent or guardian
  • You have the legal capacity to enter into binding contracts
  • You will provide accurate and complete information when placing an order

2. Products and Descriptions

We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate and up to date.

However, we do not guarantee that:

  • Product descriptions are error-free
  • Colors shown on your screen will exactly match the actual product
  • All information is completely current at all times

Minor variations in color, texture, or appearance may occur due to manufacturing processes and display differences.

3. Pricing and Availability

All prices are listed in U.S. dollars (USD).

We reserve the right to:

  • Modify prices at any time without prior notice
  • Correct pricing errors even after an order has been placed
  • Limit or cancel quantities purchased per person, household, or order

If a pricing error occurs, we may contact you for instructions or cancel the order with a full refund.

4. Order Acceptance and Cancellation

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Suspected fraud or unauthorized activity
  • Incorrect pricing or listing errors
  • Inventory shortages
  • Payment authorization issues
  • Violation of these Terms

If your order is canceled after payment, you will receive a full refund.

5. Shipping and Delivery

Shipping terms are governed by our Shipping Policy.

Key highlights:

  • Free shipping within the contiguous United States
  • Estimated delivery time: 2–7 business days after shipment
  • Delivery is handled by third-party carriers such as FedEx and freight partners

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, weather, or other circumstances beyond our control.

6. Risk of Loss

All items purchased from Zenya Living are shipped under a shipment contract.

This means:

  • Risk of loss and title for items pass to you upon delivery to the carrier
  • Once a package is marked as delivered by the carrier, responsibility transfers to the customer

7. Installation and Product Use

Many of our products, including pergolas, gazebos, and outdoor furniture, require proper assembly and installation.

Customers are responsible for:

  • Following installation instructions
  • Ensuring proper anchoring and installation
  • Using products in accordance with intended residential use

We are not responsible for damages resulting from improper installation or misuse.

8. Warranty Disclaimer

All products are subject to our Warranty Policy.

Except as expressly stated, products are provided “as is” and “as available,” without additional warranties of any kind beyond those described in the warranty terms.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

We may refuse refund requests that do not comply with the stated return conditions, including:

  • Returns without authorization
  • Returns outside the 30-day return window
  • Items returned in used or damaged condition not caused by transit

10. Prohibited Use

You agree not to use our Site:

  • For any unlawful purpose
  • To attempt fraudulent transactions
  • To interfere with website functionality
  • To copy or misuse product listings or content
  • To engage in chargeback abuse or false disputes

11. Intellectual Property

All content on this Site, including but not limited to:

  • Text
  • Images
  • Product descriptions
  • Logos
  • Graphics

are the property of Zenya Living LLC and are protected by applicable intellectual property laws.

You may not reproduce, distribute, or exploit any content without written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Zenya Living LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use or inability to use our products
  • Assembly or installation of products
  • Delivery delays
  • Carrier-related issues
  • Weather-related damage
  • Improper use of products

Our total liability for any claim shall not exceed the amount paid for the product in question.

13. Force Majeure

We are not responsible for delays or failure to perform due to events beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • War or civil unrest
  • Labor strikes
  • Carrier disruptions
  • Government actions
  • Supply chain interruptions

14. Dispute Resolution and Chargebacks

We encourage customers to contact us directly before initiating any payment dispute or chargeback.

Many issues can be resolved quickly through our support team at:

info@zenyaliving.com

If a chargeback or dispute is initiated, we reserve the right to provide relevant documentation to payment processors, including:

  • Order records
  • Tracking information
  • Delivery confirmation
  • Communication history
  • Policy acceptance records

This is used to fairly evaluate the dispute.

15. Privacy

Your use of our Site is also governed by our Privacy Policy.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United States and the applicable laws of the state in which Zenya Living LLC operates, without regard to conflict of law principles.

17. Changes to Terms

We may update these Terms at any time.

Updates will be posted on this page with a revised “Last Updated” date.

18. Contact Information

If you have questions about these Terms, please contact:

Zenya Living LLC

Email: info@zenyaliving.com